Current residents
Monday–Friday, 9am–7pm Pacific
You should never have to guess who to call.
Rent, repairs, notices and requests. Emergencies go by phone, right now. Everything else goes in writing, so both of us have the date.
Monday–Friday, 9am–7pm Pacific
nexterapropertypros@gmail.com — for anything that is not an emergency
Paying rent
Your lease sets how and when rent is paid.
The amount, the due date and the accepted payment method are all written into your lease, and they can differ between properties. We would rather point you at your own agreement than publish a method here that turns out not to be yours.
If you cannot find your copy, or you are not certain which method applies to you, call (206) 330-4511 during monday–friday, 9am–7pm pacific and we will confirm it and send your lease back to you.
Maintenance and repairs
Emergency — call, do not email
Pick up the phone.
If someone could be hurt, or damage is happening as you read this, call (206) 330-4511. Do not email it and do not wait for a reply to a message. If it is fire, gas or a medical emergency, call 911 first — then call us.
- Fire, smoke, or the smell of gas — get out first, then call 911 or the utility, then call us
- No heat, no electricity, or no hot or cold water
- A burst pipe, an active leak, or water coming in
- Sewage backing up into the unit
- A door or window that no longer locks, leaving the unit unsecured
- Anything that is causing damage right now or could injure someone
Our published hours are Monday–Friday, 9am–7pm Pacific. Outside those hours, call anyway for a true emergency — and if it is fire, gas or a medical emergency, 911 comes first, every time.
Routine — put it in writing
Email it, so it has a date.
Everything that is not an emergency goes to nexterapropertypros@gmail.com. Written notice is not bureaucracy — under Washington law it is what starts the landlord’s clock, and it protects you.
Tell us
- Your name, the property address and unit
- What is wrong and when it started
- A photograph, if it is something you can show
- When we may enter, and whether there is a pet inside
- The best number to reach you on
Routine covers
- Appliances that have stopped working
- A dripping tap, a running toilet, a slow drain
- Heating that runs but runs badly
- Fixtures, handles, hinges, blinds, screens
- Anything you would like looked at on the next visit
No portal, no ticket number, no account to set up. An email or a letter is written notice, and that is all the law asks of you.
What the law requires after written notice
RCW 59.18.070 requires a landlord to begin work as soon as possible after receiving written notice, and no later than the limits opposite. This is a summary of the statute for convenience, not legal advice — the statute itself governs.
- 24 hours
- No hot or cold water, no heat, no electricity, or a condition that is imminently hazardous to life.
- 72 hours
- No refrigerator, range and oven, or a major plumbing fixture supplied by the landlord.
- 10 days
- Every other defective condition.
Why in writing
Written notice is not bureaucracy — under Washington law it is what starts the landlord’s clock, and it protects you.
Reasonable accommodation or modification
Ask us by phone or email. There is no form.
Monday–Friday, 9am–7pm Pacific
If a disability means you need a change to a rule, a policy, a service or the building itself in order to use and enjoy your home, you can ask for one. A grab rail, a reserved parking space nearer the door, a different way of receiving notices, permission for an assistance animal, or a change to how and when rent is paid are all things people ask for.
You do not have to name a diagnosis or hand over medical records to make the request. You can ask in whatever words you like, and someone else may ask on your behalf. We will confirm what was agreed in writing so you have a record of it.
Assistance animals are not pets and are not subject to pet deposits or restrictions, consistent with fair housing law.
If a request has gone quiet, call (206) 330-4511 and say it is about an accommodation — it goes to the top of the list.
Questions we get
Something needs repair but it is not urgent. What happens after I report it?
Put it in writing so the date is on record, and we will arrange the visit with you.
Washington law sets the outside limits for beginning work once written notice has been received — they are listed above.
How much notice do I get before someone enters my unit?
Under RCW 59.18.150 you get at least two days’ written notice before entry to inspect or carry out repairs, and at least one day’s notice before the unit is shown. Entry is at a reasonable time.
If you asked for the repair, we will still agree a time with you.
How do I give notice that I am moving out?
Your lease sets the notice you owe and the form it has to take. If you are month-to-month, RCW 59.18.200 requires at least twenty days’ written notice before the end of the rental month.
Send it in writing, keep a copy, and call us so nothing depends on one email arriving.
Can I get another copy of my lease?
Yes. Email us from the address on your lease, or call, and we will send it back to you.
Do you accept housing vouchers?
Yes. Section 8 and other housing vouchers are accepted, and Washington State law protects source of income.
If your voucher circumstances change during the tenancy, tell us early so the paperwork can keep up.
Can I get a pet, or add someone to the lease?
Both are changes to your lease, so both have to be agreed in writing before they happen — call and ask. Pets are considered case by case with owner approval.
Assistance animals are not pets: they are not subject to pet deposits or restrictions, and they are requested as an accommodation rather than approved as a pet.
Not here? Call (206) 330-4511 or email nexterapropertypros@gmail.com. A question we answer twice ends up on this page.
In short
Emergency, phone. Everything else, in writing.
One number and one email address run everything — no portal to log into, no account to remember, no ticket to chase.
Call (206) 330-4511nexterapropertypros@gmail.com · Monday–Friday, 9am–7pm Pacific
Equal Housing Opportunity
We manage in accordance with federal and Washington State fair housing law. Section 8 and other housing vouchers are accepted. Assistance animals are not pets and are not subject to pet deposits or restrictions.